Tuesday, October 29, 2013

Beyond the sale, how is your POS measuring up?

"Management is doing things right; leadership is doing the right things." Stephen Covey

In the unique vertical of timeshares and guest service operations, there are those that "re-sell" attraction tickets. For years the only way to do this was by purchasing hard tickets from whole sellers or if your volume was high enough the attraction themselves. 

Monday, October 21, 2013

Are you trying to maintain control in absentia?


You may be surprised to to realize that you may be managing two different companies:
1) When your there 
2) The evil twin when your not there

Many operations suffer with this when running multiple locations selling theme park and attractions tickets. Managing inventory is asking for trouble but now today’s theme parks tickets often provide web portals to place orders for their re-sellers to purchase turnstile tickets. 
This can seem very convenient but also offers some significant challenges once you get past one computer placing these orders.



Thursday, October 17, 2013

Employee Theft- Are you safe?

The statics are just amazing...3 out of 4 of your employees have already stolen from at least once, and at least one of the will steal from you again.

The fact is business just cannot absorb this rate of loss and stay in business. The facts are employees and managers alike will find loop holes in your processes and will steal from you.